The hotel and hospitality industry is a great place for you to work in however the scenario is very challenging and on top of that demanding too. There are times when you as a professional will come to a situation where you might lose your temper and upset things further. If you are dealing with customers and guests, you might even place your job at risk. It is here that you have to improve your patience and tolerance levels. According to famous hotelier, Patrick Imbardelli, this is not a hard task to do. It is true that you will not be able to develop your patience levels overnight but you effectively might be able to develop the art of patience and tolerance with the passage of time!
Patrick Imbardelli is the man behind the success of popular global hotel chain Pan Pacific Group of Hotels. Thanks to his effective administration and management skills he has made this Group of hotels one of the best luxury haunts of the world. Now, if you ask him the reason behind this outstanding success, he says that patience is one of the key elements for success. He advises and mentors hotel management aspirants on the ways on which you can control your emotions and hit the right chord every time you are dealing with a guest or an agitated customer.
According to Patrick Imbardelli, in order to grow and be a success in the hotel industry it is important to be patiently attentive to the needs of everyone. Now, being patient does not only mean guests. You need to be patient with your external and internal customers as well. Patient attention helps you understand needs and expectations better. Moreover, you also become reliable and trustworthy to the individual. Patience coupled with persistence will help you to overcome just about whatever you want and need.
Life is moving so fast and instant gratification is the need of the day. At times, it may seem tough to be patience however successful people have used it and today they are enjoying its fruits. Practice patience day in and day out- you will get results. Control your emotions and breathe deeply for a few seconds in case you are about to lose your temper due to any person or reason. This will not be possible in one day. If you are faced with a challenging situation or person and about to create an emotional outburst, he says that you should stop to deep breathe. This clears your mind and brings your logic back as well.
Patrick Imbardelli says that patience has helped him to become successful today. It was not an easy journey however he has enjoyed every bit of the learning process. This is why he is able to guide people who wish to follow his footsteps and become a leader in their own right. He says that everything is possible if you have and practice patience. This is the stepping stone to sure success in the hotel and hospitality industry!